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As cities become larger, governments strain to meet the needs of growing populations. Public Sector Public Sector Banks’ (PSB) ability to deliver depends on stream–lining HR. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. With these challenges in mind, and based on our experience with both private and public sector transformations, BCG has created a systematic approach to transformation in the public sector, refined with the input of government clients, to ensure attention to all components of an end-to-end transformation process. Based on extensive experience working with public-sector organizations, BCG has identified ten steps that governments can take to ensure that their transformed HR organization is efficient and well-connected to internal stakeholders, that it takes a strategic approach to helping the overall organization, and that it has a full toolbox The PMO most foster trust throughout the organization and work closely with it to allocate resources in order solve problems—including unexpected ones. These populations are of course much larger than a group of factory or division—and even companywide—employees. COVID tests, risk color-codes, quarantines, and contact-tracing software will become standard parts of international travel for the next few years. But their approach must reflect the specifics of their economy and workforce. Militaries are at risk of missing their operational targets. Dan earned an MBA from the University of Chicago, and a BA in economics from the University of Michigan. Many employers complain that today’s graduates are unprepared for the work world they face. Building both the internal and the external cases for change entails a number of steps: Setting, Prioritizing, and Communicating Clear Objectives. COVID-19 has massive implications for governments, including increased demand for public services and the need to improve resilience. The candidate should have employment law background and/or experience working with the public sector. Because public sector entities find it challenging to define the why—that is, to create a vision for a transformation effort and what it should achieve—and bring about concrete results, they too often focus their attention on designing new policies and planning for their implementation. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our TED@BCG event on April 8th marks our 10th event in partnership with TED. This approach to and mindset of transformation will enable organizations to build new capabilities and continuously adapt to evolving contexts and priorities. Not only will the public sector have to play a big role in helping citizens and institutions adapt, but it will also need to look at how governments of the future need to be structured to deliver to citizens. public sector leaders. Even as expectations for government rise, many countries have reached the ceiling of tax rates the public is willing to accept. Becoming a Public-Sector Powerhouse BCG improves the efficiency in the public sector by empowering leaders and building a new service delivery model for a government agency. As a Project Leader within BCG’s Public Sector Practice, you will act as a key topic expert of our practice working alongside some of the world’s top minds in industry-shaping digital initiatives for our Public Sector clients. By Agnès Audier, Rodolphe Chevalier, and Lucie Robieux. BCG was the pioneer in business strategy when it was founded in 1963. Such failures only fuel the skepticism about government that transformation is intended to overcome and make future successes more difficult to achieve. Governments need a dashboard—one that tracks not just economic growth but also citizens’ well-being and happiness levels—in order to understand how their performance stacks up. Step by step, BCG's Digital Acceleration Index helps governments meet their digital ambitions. Defining the why of public sector transformation efforts can be tricky owing to two fundamental features of public sector organizations: they serve many masters who have many different goals. Rising Expectations. Organizations must build on the momentum from their response to the crisis, delivering better care at lower overall cost and becoming more resilient to future disruptions. Digital platforms are likely to be the next game changers in city transport—but providers must reconcile conflicting stakeholder needs to emerge as winners. Innovative practices in response to the crisis suggest an emerging model for fighting any disease and managing populations’ health. Employee Frustration. So they can learn a great deal from the private sector about better servicing customers—specifically the imperative to innovate to gain efficiencies and effectiveness, explains BCG’s Vincent Chin, the global leader of BCG’s Public Sector Practice. Even though global public opinion surveys reveal low levels of trust in business, discontent with the political status quo is creating genuine upheaval: Witness the backlash against liberal economic and immigration policies evident in the Brexit vote in the UK as well as in the recent elections in the US, France, Germany, Italy, and Austria. Governments have been slow to adopt this technology, but they now have the right opportunity and incentives to do so. Over this time, we've co-created 138 TED Talks featuring experts from BCG and beyond that have collectively been viewed 143M times. As economic pressure grows and budgets shrink, procurement officials need to revise their negotiating strategy with contractors so they get more for their countries’ money. In the next phase of a public sector transformation, organizational leadership must translate the vision into action. The study revealed a remarkable uptake of agile in the public sector. New Opportunities and Demands Unleashed by Digitalization. A major element contributing to the success of transformation programs lies in this third phase: the implementation phase—where the policy takes shape in the field in a structured and sustainable way and change is achieved. Agile public-sector institutions typically also have dynamic elements: organizational “apps” to plug in as new opportunities arise or unexpected challenges shift the norms. Financial and symbolic rewards bolster success. In this video, the BCG senior partner and managing director discusses how agencies can successfully meet the challenge of doing more with less. The choice comes down to adopting a uniform set of Internet of Things standards or building a cross-vertical platform that integrates different solutions. Is Digital the Answer to Urbanization’s Biggest Problems. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG’s defense spending consulting teams help procurement teams apply a rigorous approach to avoid these—and other—perils inherent in the actuals-analysis process. To earn the public’s support, government use of advanced analytics must include stakeholder input, proper controls, regular reviews, and contingency plans for lapses. In the public sector, a transformation effort must have legitimacy with the public as well. The BCG Public-Sector Leadership Framework. Further challenges arise from the complexity and enormity of the transformations that pubic sectors must undertake. As a Project Leader within BCG’s Public Sector Practice, you will act as a key topic expert of our practice working alongside some of the world’s top minds in industry - shaping digital initiatives for our Public Sector clients. Don’t fall into these five traps. Jonathan Wilkinson, Canada’s minister of environment and climate change, explains how green jobs will play a major role in economic recovery. Public Sector Strategy and Economic Development Washington, District of ... Project Leader & Behavioral Economist at Boston Consulting Group (BCG) Washington, DC. Governments must meet new citizen demands for better services—but with fewer resources. leading advisor on business strategy. Essential tasks for delivering sustainable results include: An entity should continuously monitor the launch and progress of the policy actions undertaken, in the field, with dedicated and experienced staff. How are governments transforming lives and achieving positive impact? Finally—and critically, given the special challenges the public sector faces—the policies must be designed to be implementable. In the public sector, agility can provide a stable framework that forms, nurtures, and eventually dissolves dynamic cross-functional teams. But public sector entities find transformation particularly daunting—especially when it comes to creating and communicating the case for change and ensuring sustainable delivery of results for stakeholders. BCG’s Public Sector practice helps governments and agencies in their efforts to maximize public- policy outcomes. With legitimacy established, public sector leaders need to address both their internal and their external constituencies by: Peak 2: Design—Creating Policy and Action Plans. Dan rejoined BCG full-time in 2005 after working as a summer consultant in the Chicago office in 2004. Such a pilot phase focuses on selected beneficiaries, territories, or sets of services to help identify roadblocks from, for example, operational inconsistencies or unexpected side-effects. Platforms and procurement models are evolving rapidly, offering improved intelligence, surveillance, and reconnaissance capabilities to militaries and boosting a fast-growing market. As with the vision phase, the design phase need take only a few months. Three priorities stand out. You may reach him by email at roediger.anthony@bcg.com. In public education, for example, stakeholders include students and families, teachers and teachers unions, school administrators, private suppliers, public and private funders, political parties, and local authorities. Since 2013, BCG and TED have partnered to deliver the latest insights and ideas shaping business and society. Protecting the health-vulnerable population first can shave months off a country’s reopening. Employees need to be convinced at the outset both that the case for change is compelling and that the change effort enjoys support from the top levels of the organization. Boston Consulting Group (BCG) is a global management consulting firm and the world’s . As a Lead Knowledge Analyst (LKA) within BCG's Public Sector Practice Area, you will collaborate and partner in a growing global team, providing industry expertise and insights. You will collaborate on challenging projects with team members from many backgrounds, advising our clients on a variety of topics, including:. Three HR reforms from the private sector can ensure they have the people and skills they need. BCG’s client work shows that successful public-sector organizations have leaders who thrive despite trying circumstances … Government leaders need to reengineer their approaches to stimulus funding in four ways if they expect to fix what is broken and build robust and enduring economies. To capitalize, defense contractors can’t rely on the business models of the past. The most progressive governments are restructuring to provide citizens with end-to-end services through a single point of contact. Ensuring Legitimacy and Building the Case for Change. BCG’s Three Peaks Framework for Public Sector Transformation the Public Sector practice across Asia-Pacific. Most prominent among them: defining the “why” of their transformation efforts, and delivering concrete and effective results from these efforts in the form of improved services for all their citizens. Our work with government clients offers unique opportunities to shape the future of public sector reform across the world. Many public sector transformations in which BCG has participated demonstrate the usefulness of a “testing phase” before full deployment. Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Four organizational imperatives will help governments meet constituents’ evolving needs. The impact of today’s rapidly changing economic and technological landscape—combined with the long-term implications of an aging population, climate change, and globalization—affects everything from how education and health care systems need to evolve to how governments are funded. Boston Consulting Group is an Equal Opportunity Employer. As economies rebound and people return to work, the welfare transition will be a highly visible opportunity to rethink the citizen journey. Restarting Societies and Economies—Safely. Many public sector agencies face financial strain after the COVID-19 pandemic. The value of contracts awarded to Boston Consulting Group (BCG) increased by 105 per cent year-on-year in 2020, rising from a total spend in 2019 of $15.1 million to … Governments have an unparalleled opportunity to use stimulus programs to drive climate change progress. The Biden administration has a chance to create jobs, strive for racial equity, and promote public health through smart spending. The public must trust that its use will be both legal and ethical. And they must be designed from the start for both sustainability and scalability, keeping internal and external constraints clearly in mind. BCG.com will work better for you if you enable JavaScript or switch to a JavaScript supported browser. BCG's Public Sector practice was established in 2009 and is one of BCG's fastest growing practices. BCG’s public sector thought leadership explores how governments and public sector organizations can deliver services, programs, and support to citizens and institutions. Technology can help, but it’s only one part of a broader solution. Public sector actors—no less than private sector ones—now confront a world of unprecedented disruption. And this is pushing some public services and entities to the very brink of operational failure. Such a PMO should be led by people with adequate levels of seniority, empowered by access to top management, and armed with the ability to make and push decisions and change existing rules and regulations. Likewise, while private, for-profit organizations are typically oriented toward a single, ultimately monetary objective such as “sustainable value creation” or “cash,” the public sector must address multiple, sometimes conflicting, objectives that can be subject to rapid, politically driven change. Policies should also be designed for both short- and long-term impact. The acquisitions process is notoriously time-consuming and onerous, but governments can attract stronger bids—and get quicker results—by taking action in five key areas. Mastering Transformation in the Public Sector, Technology, Media, and Telecommunications, Preemptive Transformation: Fix It Before It Breaks, Financial resources—budget, nature of financers, financing models and timetables, Human resources—staff and teams, required seniority, governance, formal and informal collaborations. Such an approach unites all the stakeholders in medicine around a shared objective and transparent goals. A government agency partnered with BCG to design and implement a new service delivery model. To evaluate the strategic and operational success of the policy requires implementing IT tools and systems for collecting data and tracking and analyzing outcomes. Rather, a successful transformation must be adaptive and iterative, with feedback loops and prioritized waves of initiatives that are regularly redefined. Many public sector transformations in which BCG has participated demonstrate the usefulness of a “testing phase” before full deployment. Through the ability, for example, to design value-based, data-driven public policies, create new delivery models based on citizens’ input, or streamline internal processes, digitalization offers enormous opportunities for the public sector to transform the way it serves the public. Gemma Henderson is a managing director and partner in the firm’s Melbourne office and a core mem-ber of its Public Sector practice. While the vision and design phases of a public sector transformation should take only a few months each, the delivery phase requires resources and support all along the mandate timeline—typically for a few years. Government officials and top civil servants need to invest sufficient time and energy in all three phases.These three peaks overlap and are intertwined over time; they are not linear. The COVID-19 crisis isn’t slowing Canada’s ambitious agenda for mitigating carbon emissions. Our work with government clients offers unique opportunities to shape the future of public sector reform across the world. The result? Functional resources—information systems, communication, HR—are particularly solicited during transformations. Public sector: In light of the blow unions anticipate in Janus v. AFSCME, it will be especially important to expand BCG into other parts of the public sector that have not been as focused as public school unions on the community-based issues related to their work. A remote-learning initiative in India suggests that smartphones could offer a low-cost solution to the digital education divide. Research & Insights at BCG As long-term threats to society loom, governments need to be ready if they are to safeguard the well-being of individuals and communities. Budget Constraints. But he cautions that doing so will “require a lot of courage.”, Meet Our Public Sector Consultants and Experts, Explore BCG’s Future Skills Architect tool, Technology, Media, and Telecommunications, A Vaccination Strategy to Save Lives and Livelihoods, Generating the Right Returns from Stimulus Packages, Vaccines Aren’t the End of the Fight, but the End of the Beginning, The Role of Infrastructure Stimulus in the COVID-19 Recovery and Beyond, How Governments Can Galvanize Their Nations for the Rebound, Border Biosecurity Must Be Reinvented to Restart Economies, AI Brings Science to the Art of Policymaking, Now Is the Time for AI-Powered Governments, Responsible AI Builds Trust in Government, The Citizen’s Perspective on the Use of AI in Government, How to Supercharge Your National Digital Transformation, Recasting Government in the Wake of COVID-19, Why the Social Sector Needs Scenario Planning Now, Getting to Agile at Scale in the Public Sector, How COVID-19 Advanced Digital Learning for Lower-Income Populations, A Postpandemic Reboot for Government Welfare, When Backing Companies, Governments Should Think Like Investors, Unleashing Innovation in the Middle Billion Economies, Five Lessons from the Pandemic for Health Care Systems, Learning from COVID-19 to Transform Global Health Systems, How Procurement Unlocks Value-Based Health Care, Stimulus Offers a Rare Chance for Defense Agencies to Buy Better, How ISR Tech Will Disrupt the Market for Defense Drones, Fixing the Talent Gap in Armed Forces Worldwide, A Five-Step Agenda for Smarter Government Spending, Empowering Governments to Buy Smarter in Defense, Five Ways to Speed Up Government Procurement, Government Procurement Gets the MIDAS Touch, A Better Way for the US to Invest in Infrastructure, Two Ways Cities Can Unify Their IoT Systems, In Building an Urban Mobility Platform, Cooperation Is Key. In short, work on the three peaks runs in tandem and overlaps throughout a transformation process.Peak 1: Vision—Defining and Communicating the “Why”. Business Transformation, April 27, 2018  Second, cities, provinces, and nations must engage a high number of citizens. Yet the public’s skepticism about the efficacy of government action isn’t slowing its demand for more public solutions to critical problems. Environmental dangers, demographic and cultural shifts, rising expectations of efficiency in government, and, of course, rapid and ceaseless technological innovation continue to upend familiar paradigms. The same value-based lens for public policy could, for example, be used to measure and improve outcomes in education, public safety, and social policy, among many others. Governments deliver essential services that enable and better the lives of citizens. Both men are highly accomplished professionals who strengthen the Public Sector practice at BCG, which has provided world-class strategy … Short-term results are especially important for convincing both citizens and public employees that it is indeed possible to transform the way government provides public services. BCG Center for Digital Government Public Policy Sydney, New South Wales 282 followers A global centre of excellence on data, digital and technology in public sector. Finally, departments or agencies should highlight and communicate success stories to recognize civil servants who have played key roles in achieving positive outcomes. “Responsible AI” can help officials make thoughtful policies that improve lives. The team must take a "problem-solving" approach that manages risk rather than avoiding it at all costs. All rights reserved. Health systems should approach value-based payment holistically—as one element in a broader transformation agenda. To adapt, leaders must rethink governments’ roles and processes. In this action-planning step, organizations also define the required resources, which include: Plans must provide a level of detail proportionate to the time span they cover. Nations that decide to help local businesses need a well-executed plan that is part of a broader economic development approach. Third, the public sector must engage in their transformation all their citizens—across geographic locations, cultural and sometimes language differences, and diverse desires and needs. What should they be doing to mitigate climate change? AI is not without risk, but governments ignore it at their peril. The result is transformation efforts that fail because they lack buy-in from political and administrative leaders, employees, and citizens or because they fail to deliver on their promises. Such a project management office (PMO), ensures avoids crises and bottlenecks and enables adjustments to initial plans as needed. The HR challenge facing the public sector has reached a tipping point. You may reach her by email at henderson.gemma@bcg.com. The dollar value in government contracts awarded to Boston Consulting Group and McKinsey doubled in 2020, with both large US management consultant firms enjoying a sharp increase in federal work during the pandemic. ... Boston Consulting Group is an Equal Opportunity Employer. bcg.perspectives - How the Public Sector Can Drive Successful Public-Private Partnerships Silvania Dwi Utami Investing in Greece's FutureIdentify Projects That Are Well-suited for a PPP Once an infrastructure project has been selected, the key question is whether it should be a public-sector-only venture or if the private sector should play a role. It appears your browser does not support JavaScript or you have it disabled.

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