i2Kn, preserve and enrich your knowledge

A leader in the luxury industry stores its knowledge base in i2Kn. Using it, the company enriches its knowledge and builds its community using the experience of its experts.

Company

Leader in the luxury industry.

Problem

The database is build in order to quickly solve technical problems. When a bench problem occurs, technicians realize that little information is provided from the moment the problem is identified to its solution. The expert in the index is a person who has worked for the company for 30 years and is about to retire.

Approach

Interview the person, capitalize on his or her reasoning, knowledge and best practices and enter them in the i2Kn database.

Results

Enrich the existing i2Kn database, adding new themes and capitalize on an expert’s knowledge.

Strengths

A richer database of specific knowledge and skills. Experience is capitalized and preserved within the expert community.

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