Company
Leader in the luxury industry.
Problem
The database is build in order to quickly solve technical problems. When a bench problem occurs, technicians realize that little information is provided from the moment the problem is identified to its solution. The expert in the index is a person who has worked for the company for 30 years and is about to retire.
Approach
Interview the person, capitalize on his or her reasoning, knowledge and best practices and enter them in the i2Kn database.
Results
Enrich the existing i2Kn database, adding new themes and capitalize on an expert’s knowledge.
Strengths
A richer database of specific knowledge and skills. Experience is capitalized and preserved within the expert community.
Create a community of experts 
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